ServiceDesk - Software Request Process - WFs

In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1

This Article explains the different WFs that have been created and are published ready to use when you install SD.

Table Of Contents

• Index
• Overview
• Config
• SMP
• Reports
• Hidden Reports
• SQL
• WFs (this)
• DLLs

You can find these projects in the base install of SD 8.1.

[Install Drive]:\Program Files\Symantec\Workflow\WorkflowProjects\

•  ServiceDesk.SoftwareRequest.Approval.package
•  ServiceDesk.SoftwareRequest.Delivery.package

Each has it's own Process

• ServiceDesk.SoftwareRequest.Approval
• ServiceDesk.SoftwareRequest.Delivery

ServiceIds

• SD-SR-APPROVAL
• SD-SR-DELIVERY

Libraries (DLLs)

•  ServiceDesk.SoftwareRequest.Automation.dll
•  ServiceDesk.SoftwareRequest.Core.dll

The Reports Article explains what SQL is used, these Components are taken from the following Projects:

ServiceDesk.SoftwareRequest.Delivery

Model: Delivery Authorization
Form: Delivery Authorization
SelectedFilter - Items

List Targets for Policy (Altiris7.WebServices.Scoping.GetResourceTargetsComponent)
- https://localhost/altiris/asdk.ns/ScopingManagementService.asmx?op=GetRe...
PolicyItemGuid: [SelectedPolicy.PolicyGuid]
Result: TargetsForPolicy

List Filters for Target (ServiceDesk.SoftwareRequest.Core.Components.ListFiltersForTargetComponent)
- Report in SMP
Target Guid: [EachTargetGuid]
ResultVariableName: FiltersForEachTarget

Mapping Component: Ticket Status: Authorized/Delivery
SelectedFilter - CollectionGuid gets mapped to RequestedSoftware - DeliverdByTargetId

Model: Delivery Flow
Embedded Rule Model: Deliver Software

Add target device to filter (Altiris7.WebServices.Collections.AddInclusionsComponent)
- https://localhost/altiris/asdk.ns/CollectionManagementService.asmx?op=AddExclusions
Collection Item Guid: [SoftwareTicket.DeliveredByTargetId]
Item Guids: [SoftwareTicket.TargetDeviceId]

I'll add more indepth explainations of the two WFs soon.