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Servicedesk 7.5 – Enhancing Change Management Email Notifications
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses...
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Creating a ServiceDesk Customer Satisfaction Index (CSI) Webpart
I am a huge proponent of surveys, especially those that solicit honest and open feedback from customers and that apply those solicitations to continually improve service. Anyone who uses Service Desk...
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Creating Incident Ticket from 3rd Party Application Which Has HTML Formatting...
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description...
View ArticleAutomated Symantec Management Agent Checks Using Powershell
So I've been seeing some issues in our environment where the Symantec Management agents are installed but broken in some way, either WMI is broken or there are problems with the agent itself. Symptoms...
View ArticleCreating and Using a WinPE3.1 image with GSS 2.5.1
In this article, I am going to write down the steps that I took to create a WinPE 3.1 boot image that can be used to contact the GSS console. This is by no means required, and, in all honesty, doesn't...
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Fix for Silverlight Error When Trying to Show Jobs and Tasks in Manage Computers
After this topic came up 2 times already at the same customer I need to write it down somewhere to remind myself and why not share it with the community.Problem DescriptionThe silverlight console...
View ArticleAdding Patch Compliance Trending Capacity to SMP is as Simple as Running a...
Patch Management Solution is a great product that comes with a large number of reports, however it is missing what I would consider a key feature: trending. The ability to keep track of compliance over...
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Adding Compliance by Computer Trending to Your SMP
References:[1] Adding Patch Compliance Trending Capacity to SMP is as Simple as Running a Report Daily :D[2] Connect downloads: {CWoC} Patch Trending SitebuilderAdding compliance by computer trending...
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Modifying the Affected User Information on a ServiceDesk Incident
In ServiceDesk 7.5 you have the ability to create incidents for yourself or any other user in the system. Once an incident is created the user who the incident is created for is called the Affected...
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ServiceDesk VIP Field Set Automatically from AD Group
Here is an automatic way to mark Affected Users with VIP field in ServiceDesk 7.5, with these caveats:We have one team that creates and maintains Active Directory (AD) user accounts. We also have an...
View ArticleSMP Resource Key Creation Logic for Mac OS Client Computers
The following describes how the values for the resource keys are created on Mac clients. Run 'aex-helper info resource' on any Unix, Linux or Mac client that has the SMP agent installed to see the...
View ArticleFaking drivers in GSS 2.5.1 for WinPE 3.1
We now return to “As the Ghost Solution Suite Turns”Last time, we learned that WinPE 2.0 was replaced by its evil twin,...
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Server Documentation, SQL and Monitor Solution 7.1
Today I'm going to talk about something that server admins fear the most. Server Documentation.Introduction1. First Steps -What Policies Apply to What Computers? 1.1 Monitor Solution's Policy Guid...
View ArticleHow to Prevent Custom Inventories from Being Processed as Basic Inventory
Content:Problem descriptionFinding a SolutionImplementationImport the xmlModify the Custom InventoriesMonitor incoming Custom InventoriesConclusionProblem description:As I discovered for one of my...
View Article{CWoC} Patch Trending: Inactive Computer Trending Report
With the release of the {CWoC} Site Builder version 11 [1], comes the need for a new trending report, in order to record the count of inactive computers over time. This document contains everything you...
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Getting the Grid to Work the Same Across (most) Browsers
Just recently, a grid component in a workflow application stopped functioning properly in Chrome and FireFox. This grid is supposed to allow people to click on a row, then click on a button on the page...
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Inventory Sources in the CMDB - How to See Through the Smoke
In this article I will explain the followingWhy the Inv_AddRemoveProgram table is deprecated and it's limitationsWhat the better table is to use to create software inventory reportsThe 'Source' column...
View ArticleSymantec Endpoint Management 7.5 Launch Webcast - November 9
Please join us for a special webcast on Wednesday, October 9 for the launch of Symantec Endpoint Management 7.5 powered by Altiris technology! We will discuss how Endpoint Management 7.5 solutions will...
View Article7.5 Summit November 2013 - Architecture Workshop (Presentation & Workshop)
Symantec Endpoint Management 7.5 Summit held November 5-7, 2013Session: Architecture Workshop (Presentation and Group Workshop)Presenters: Brian Sheedy (Sr. Principal Technical Education Consultant)...
View Article7.5 Summit November 2013 - Agent Registration (Presentation)
Symantec Endpoint Management 7.5 Summit held November 5-7, 2013Session: Agent Registration (Presentation)Presenters: Damon Covey (Director, Product Management) and Steve Stoddard (Sr Director, SQA...
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