Listed below are the steps to check the settings that need to be checked in order to be able to push the Symantec Management Agent to MacOS 10.4.x and higher. (May be a little off, as these are from 10.4.11.)
- In System Preferences, open Sharing.
- Click the lock. Authenticate as the local administrator.
- In the field next to ‘Computer Name’, change the name of the machine to the proper name. Click “Edit…” when name is correct.
- Make sure name is correct and matches previous in this area also (will be followed by ‘.local’). Click OK when done.
- Under the ‘Services’ section, make sure that “Remote Login” is checked and started.
- Click the lock to prevent changes.
- Click the back button.
- Open ‘Accounts’.
- Click on the icon for the local Administrator user (or root, if enabled).
- Make sure the ‘Short Name’ matches the ‘Name’. If they do not, you will need to recreate the account (or, create an Admin account the SMC can use.)
- If the ‘Name’ and ‘Short Name’ fields match, you may close out System Preferences -> Accounts.
- In the finder, click Go -> Utilities.
- Open Directory Services.
- Click the lock to unlock. Authenticate as the local administrator.
- Make sure Active Directory and SMB/CIFS are checked.
- Once they are checked, highlight ‘Active Directory’ and click Configure.
- In ‘Active Directory Domain:’ field, type your Forest name.
- In ‘Computer ID:’ field, type in the computer name. Make sure it matches the name from steps 3 and 4.
- Click ‘Bind…’.
- Enter your domain credentials. Click OK when done.
- Close the Directory Access window.
- The Symantec Management Console should now be able to deploy the client to the machine. You may have to enter the console and manually push it if it is not set to check.