Available Options for iOS Devices in Mobile Management 7.2
A brief overview about the available options for iOS devices in Symantec Mobile Managemernt 7.2. Â Advanced Name Display name of the profile (shown on the device) Description A simple description of...
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Accidentally Delete the ServiceDesk Home Page
We accidentally deleted the home page from our test Service Desk and it resulted in the following error when users would try to login: We looked around connect and found a couple articles that provided...
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Symantec Client Management Suite Upgrade (7.0SP2 to 7.0SP2MR4)
I've put together some information what can be found in different KB articles, to one short installation tutorial. In this article I've upgraded CMS 7.0SP2 to CMS 7.0SP2MR4 (latest at this point) as an...
View ArticleiOS Profile Security: How to Sign and Encrypt iOS Configuration Profiles...
Creating 1 certificate for signing, 1 certificate for Encryption using OpenSSL : NB. Assuming that the environment doesn’t contain Microsoft CA server. If you have Microsoft CA server please check this...
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Configuring Googleâ„¢ Cloud Messaging (GCM) for Symantec Mobile Management Push...
GCM allows information from servers in the site environment to be sent to Android device applications. To use GCM, you need to generate a Project ID, enable the GCM service, and generate a server key...
View ArticleHow to Find Resource GUID, Type and Keys on Unix, Linux and Mac Clients
The Unix, Linux and Mac (ULM) agent includes a utility named 'aex-helper'. Among the many options is a 'query resource' option. This command line parameter will return the following information (which...
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Fixing Issue in ServiceDesk 7.1 SP2 Change Management: Clicking 'Select User'...
 These are the detailed steps with screenshots to help with implementing fix/workaround to the issue described in TECH194702. 1. Open SD.ChangeManagementSimple project.  2. Edit the Implementation...
View ArticleNS Agent for Unix and Linux Hangs or Stalls During Various Processes...
The Symantec NS/SMP Agent for Unix and Linux v7.x requires full root privileges to run correctly. Modifying or reducing the root user privileges is unsupported and may cause the agent to fail, hang or...
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How to Create a Report to Return ResourceTarget Membership to a User?
Today we will review how to create report with a drop down parameter selector using a real life example for one of my customer. The article is divided as shown here: Create the SQL to display the data...
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Items to Check for Pushing the Symantec Management Agent to MacOS
Listed below are the steps to check the settings that need to be checked in order to be able to push the Symantec Management Agent to MacOS 10.4.x and higher. (May be a little off, as these are from...
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Using an Identity Certificate Instead of SCEP/NDES or Symantec MPKI (For POC...
NB. Using an Identity Certificate should be for testing or POC purposes only, don’t use it in production environments. Download the attached file, and export it where you can access it via Symantec...
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Inventory Solution Policies to Avoid Issue TECH187623
Issue: We have seen a variety of issues where data that is initially captured from an Inventory Policy is subsequently removed from the database. In most cases the first inventory capture works, but...
View ArticleConfiguration items for Asset Management Suite
The table below outlines the configuration items for Asset Management Suite: Resource Type Attribute Account Details DisplayName  Email  LastLoginTime Accounting Code Details Cost Id  Depreciable...
View ArticleSMP 7.x Master Port List
The Symantec Knowledge Base has several articles on port usage of the Symantec Management Platform. However, solution port usage is spread across different documentation (including Mobile Device...
View ArticleHow to Wipe Old Software Inventory Data
How to wipe old Software Inventory data if Software Invetory shows uninstalled Software. Symptoms: If we install any software on a client run SW inventory it will be populated to the DB, uninstalling...
View ArticleCustomize ServiceDesk to Allow Manual AD Account Login Without Requiring...
Where I work our users are not familiar with the idea of logging in to a system with the username format of DOMAIN\username or email address. To complicate things almost a third of our devices login to...
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Migrating Computers from NS6 to NS7 Using NS6 Software Delivery
Introduction This article is based on migration from NS6 R13 to NS7.1 SP2. There are different ways of migrating existing computers from NSv6 to NS v7, they all require extensive testing in the...
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Fix Back Buttons in Change Request Process 7.1 SP2
With the new change process if you use the back buttons you lose all your data. I made the attached changes so that if you want to use the back buttons you do not lose all the data you have already...
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Initiating Actions from within IT Analytics 7.1
As with other functionality present in the Symantec Management Console, IT Analytics includes the ability to leverage previously created right-click actions to make IT systems management easier and...
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Reporting Options in IT Analytics 7.1
IT Analytics offers customers unparalleled flexibility in the way they visualize, analyze, and consume their business critical data. In addition to providing users a valuable and comprehensive...
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