Failed to Redirect Symantec Agent 7.1 to Another Server: Error: Invalid...
Problem: Computer has Symantec Management Agent installed correctly and is configured to use a notification server. You want to point the agent to a new server and would like to do that using the...
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Working With Pivot Charts in IT Analytics Solution 7.1
This article provides a hands-on overview of IT Analytics Solution 7.1. You will learn how to browse cubes and configure Pivot Charts using a number of common usage scenarios. Using the ad-hoc data...
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{CWoC} aila-web Self Service Portal - Documentation
Table of content: Introduction File registration and upload Accessing your results The result viewer Overlaying multiple graphs Aggregating hourly graphs Going further Introduction I started writing...
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Configure a Key Performance Indicator in IT Analytics 7.1
Using the Patch Management Cube in IT Analytics 7.1, we will create a Key Performance Indicator (KPI) that will allow for the monitoring of Patch Installations versus Patch Applicability for a specific...
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Advanced Reporting in IT Analytics 7.1
This section will dive into advanced report creation in IT Analytics 7.1 using Microsoft Report Builder to create and publish a SQL Server Reporting Services report. Report Builder is a component of...
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Using IT Analytics Solution 7.1 within a Hierarchy
When IT Analytics 7.1 processes data from the configured CMDB’s it is not hierarchy aware. The data in each CMDB is processed fully into each cube. If you have multiple client facing Symantec...
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IT Analytics Solution 7.1 - Ports and Data Flow
Ports Used by IT Analytics IT Analytics uses ports 80, 443, 2383, 1433. Kerberos uses port 88. The below graphic illustrates where each port is used. All of the ports listed are default ports for...
View ArticleAuthentication Methods in IT Analytics 7.1
IT Analytics 7.1 uses pass-through authentication whenever a user accesses either reports or cubes. When a user accesses a cube their credentials are passed to the Analysis Service to authenticate...
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Troubleshooting Browser Issues in IT Analytics 7.1
This article is intended to provide a solution to the most common browser issues encountered with IT Analytics Solution 7.1. It is not intended to be an exhaustive troubleshooting guide or support...
View ArticleiOS Profile Security: How to Sign and Encrypt iOS configuration profiles
Creating 1 certificate for signing, 1 certificate for Encryption using Microsoft CA : NB. Assuming that the environment has a Microsoft CA server . Please Note the files names & extensions while...
View ArticleA Quick Guide to Deployment Solution 7.1 Automation Folders
DS 7.1 finally introduced a usable PXE implementation, but for everything but bare-metal deployment, I'd argue that automation folders are a better solution. They boot into automation faster, they are...
View ArticleData Dictionary Released for ServiceDesk 7.1 SP2
We have released a data dictionary for ServiceDesk 7.1 SP2. The full article can be found here http://www.symantec.com/docs/HOWTO77292 . Aside from the ServiceDesk specific tables, this data...
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Capturing Exit Codes While Installing/Uninstalling Applications
I came across a strange error code recently with an application called DYMO label printer. We packaged this application along with the device driver. We have used DPInst.exe to install the Device...
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Desktop Administration –Why are we here?
Introduction Over my 15 or so years in IT, I've been fortunate enough to see an evolution technology which is nothing short of staggering. The result of IT culture's sudden emergence (and it's rapid...
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Adding Resolution Provider When EM Tickets are Closed
In our environment it was important to track the closure or inbound email tickets. We made this change to the SD.Email.InboundManagement project to allow us to report on the resolver of those...
View ArticleCustom Mac Software Inventory Tool
The Mac OS X software inventory reporting is currently lacking compared to the Windows software reporting. For Windows there is the AddRemoveProgram table that provides a lot of useful software data....
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How To Go Straight To The Customer Survey
When the survey email is sent out to the user, they must click on the link that takes them to their incident to review and then click another link to go to the survey. Wouldn't it be nice if they can...
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How To Add a Status Drop-Down To The Reclassify Form
One of the things I don't like about ServiceDesk is the inability to set the status of the incident that is being worked. This is a standard functionality in any Helpdesk/Service Desk product and...
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All USB Flash Drives are Not Created Equal
In our environment, we initiate nearly 20 imaging sessions weekly for migrations and PC rebuilds. As most of these deployments use USB Flash drives to accelerate imaging, it’s important to understand...
View ArticleAvailable Options for Android Device in Mobile Management 7.2
A brief overview about the options for Android devices, now available in Mobile Management 7.2 Passcode Password Complexity Something Defines the minimum password quality and complexity on a...
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